virus information

One of the most common problems our customers encounter is computer viruses, both real, and not-so-real. The first and most important thing to do is install a reputable anti-virus program on your computer.

Norton Antivirus by Symantec
McAfee VirusScan Classic

Note: This list does not include all of the manufacturers of antivirus software, nor does it imply endorsement of any one particular product.

Once you have your antivirus software installed, it must be kept up to date. Most antivirus software will update automatically while you are online. Review the documentation included with your antivirus software for more information.

Failure to keep the product up to date severely weakens the ability of the program to keep your computer safe. As new viruses appear, these antivirus programs are updated to recognize the latest viruses. If the product is not updated with the current virus patterns, it is highly likely that it will not protect your computer as well as you expect.

There are almost as many virus hoaxes floating around the Internet as there are actual viruses. Many of the email warnings that circulate about "new viruses" are nothing more than email pranks. For more information on these email hoaxes, visit http://urbanlegends.about.com/science/urbanlegends/cs/virushoaxes/index.htm.

We share your frustration with the problems that computer viruses cause. It is our hope that this document helps you better understand the problem, and what you can do to avoid becoming a victim.